Long Duong, Sr. UX/UI Designer to Product Manager

About

Designer at heart,
product thinker by craft.

Hi, I'm Long. I'm a Sr. UX/UI Designer in Houston, currently at NFP, An Aon Company, and moving into product management. For nearly thirty years I've taken messy, complicated problems and turned them into experiences that feel obvious.

I lead with research, move fast with prototypes, and stay close to the build until every detail earns its place. My background runs through software, medical, and consulting, which taught me to communicate with stakeholders and engineers alike, and to translate between the two.

I use AI as a creative partner across the craft: to synthesize research faster, explore more directions, pressure test ideas, and clear away repetitive work. It makes me a sharper designer and a stronger product manager, multiplying judgment instead of replacing it.

These days I'm deep in product: pairing design instinct with roadmap thinking, and learning what it takes to ship outcomes, not just screens.

Based in: Houston, TX
Currently: NFP, An Aon Company
Focus: Product · UX · Design Systems

Expertise

What I bring to the table.

01
Product Strategy and Roadmapping

I pair design instinct with product thinking. Roadmaps, prioritization, and tradeoffs, all pointed at outcomes over outputs.
02
Design Systems

I own and evolve design systems that keep teams consistent and shipping fast. Documentation, training, and adoption, with accessibility baked in from the start.
03
UX Research and Validation

I measure real behavior, not opinions. Analytics and research turn redesigns into validated recommendations the business can act on.
04
Information Architecture

Structure creates clarity across the whole site. Navigation, page layouts, and content frameworks that translate complexity into purposeful systems.
05
Interface Design

Clean, intuitive, and deliberate. Requirements become flows, wireframes, and polished visuals that feel effortless.
06
Rapid Prototyping

Ideas come to life fast through sketches, flows, and interactive prototypes, moving seamlessly from paper to polished.
07
Front End Build

I bridge design and development. Hands on across languages and frameworks, I make the handoff from design to build smooth and practical.
08
Mentorship and Leadership

I grow designers and set the bar. Training teams, leading initiatives, and acting as the UX voice in the room.

Experience

Nearly three decades
of shipping.

I'm happily based at NFP and not on the job hunt, but I'm always open to connecting. Design conversations, collaborations, or mentoring: my inbox is open.

Doing product management work as the formal role takes shape, pairing years of UX leadership with product strategy and delivery.

Act as UX Product Owner for the Design System 2 initiative: roadmap, adoption, documentation, and training that keep design and development aligned
Validate major UX changes across nfp.com, including the redesigned mega navigation and industry pages, using behavioral analytics and UX research
Define UX engagement metrics and turn months of interaction data into recommendations the business can act on
Partner with developers to clarify requirements and close gaps between design intent and implementation

Insurance broker and consultant providing specialized property and casualty, corporate benefits, retirement and individual solutions.

Lead UX/UI for NFP's web and mobile experiences, from discovery and research through design, testing, and implementation
Partner with stakeholders across the business to translate complex offerings into clear, intuitive user flows
Run usability testing and UX research that keeps design decisions grounded in real user needs
Own and evolve UX/UI standards across NFP's web properties, keeping experiences consistent and accessible

Empower students in their pursuit of learning, discovery, leadership and engagement.

Developed, managed and improved user flow and web design for mobile and web
Led requirements gathering, UX/UI research, usability testing, design & implementation
Updated, maintained & oversaw UX/UI on uh.edu and uhsystem.edu
Led, fostered and managed a team of 4 developers

Provide web hosting software that automates the intricate workings of web hosting servers.

Led usability research, information structure, wireframe prototyping, design, and development across 15+ websites and 2 software applications
Performed and analyzed A/B testing stats
Built a general user experience library to unify brand consistency and improve how teams build experiences
Optimized and automated digital communication for internal & external stakeholders

A part time consultant and lead designer.

Led the creative vision, user experience, and web development
Built a community of thousands of unique visitors on a minimal budget
Analyzed stats and optimized features for conversion and usability
Catered to over 15 clients to date

Asset management and task planning strategies built around risk.

Lead UI developer for Arivu & Arivu Modelor, asset maintenance planning web apps for the energy sector
Improved usability and accessibility of modules, admin interfaces, and workflow structure
Developed and customized CSS template framework to accommodate business brand

Medical Devices Industry

Researched, analyzed, and developed UX design for medical device software, instrumentation interfaces, web, and mobile
Defined and improved information and visual architecture

A specialty technology for reproductive endocrinology and cardiovascular risk assessment.

Implemented 20+ internet and email marketing campaigns
Managed $150,000 to $300,000 budgets across publishers, exhibit meetings, and online ad campaigns
Designed and distributed 15,000+ product catalogs yearly
Designed instrumentation and package design from concept to final product
Improved software GUI, web apps, site navigation, and keypad interfaces

Web design services, ecommerce solutions, application development and hosting.

Hand coded infrastructure for 123city.net, a geographic local search engine
Established and customized internet/intranet solutions across projects
Designed 25+ web templates, 30 banner ads, and 10 animated greeting cards

Professional services firm helping companies use people, processes, and tech more effectively.

Collaborative designs with Houston Chronicle
Daily layout design, direct mail, ad slicks, POS brochures and classified ads
CMYK correction and scanning

A manufacturer of sterling silver, stone, and bead jewelry.

Owned $75,000 to $150,000 in design project costs
Designed & published advertisements with 15+ jewelry publishers
Built marketing presentations, catalogs, signage, direct mail, and POS brochures
Designed cost efficient models for 10+ fixtures and 20+ cards

Learning never stopped.

Ongoing LinkedIn Learning
2025 Figma Config (Virtual)
2023 ConveyUX
2019 Cascade CMS Training
2018 NNGroup UX Conference
2016 MozCon, Digital Marketing
2013 User Experience Training
2011 SXSW Interactive
1996 BFA Industrial Design, RIT

Selected Work

Case studies.

Deep dives into selected product and design work.

cPanel Store & License Management

Research driven redesign of the store buying flow and license management, with measurable gains in traffic and sales.

Read the case study →

UH Mobile Maps

Evidence based redesign of campus maps, validated with five usability test scenarios.

Read the case study →

Kind words

What others say.

"I can not speak more highly of Long."

JR Levi Wynter Sr. Staff UX Manager, Google · 2018

"An extremely talented designer and an amazing team mate."

Joanna Demeo Marketing Automation Manager · 2018

"An attention to detail that cannot be matched easily."

Ben Fisher Former Manager · 2012

Say hello.

Not looking for a new role, just love talking design. Questions, collaborations, or mentorship: my inbox is open.

LongDuong

Designer at heart,product thinker by craft.

What I bring to the table.

Product Strategy and Roadmapping

Design Systems

UX Research and Validation

Information Architecture

Interface Design

Rapid Prototyping

Front End Build

Mentorship and Leadership

Nearly three decadesof shipping.